Contact information

Last updated: April 2026

Purpose

This policy explains how you can reach Wrong Conception and what to expect when you contact us.

How to contact us

Response times

We aim to respond to all inquiries within 2 business days (Monday–Friday). If you contact us outside business hours, we’ll respond on the next business day.

What to include in your message

  • Your order number (if your inquiry relates to a specific order)
  • A brief description of your question or issue
  • Any relevant supporting information (e.g., screenshots, photos, receipts)

Privacy

We will use the information you provide to respond to your inquiry and as described in our Privacy Policy.

Notes: For order-specific questions, including returns or shipping, please reference your order number to help us assist you quickly.

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